Frequent Asked Questions (FAQ's)
Browse our FAQs to find answers to common questions about your stay, amenities, troubleshooting, and more.
HOUSE RULES & POLICIES
Q. Can I bring my pet?
Yes, we are pet-friendly; however, please note a fee of $50 applies and a limit of 1 pet per unit.
Q. Do I need to bring bedding or towels?
No, all linens and towels are provided.
AMENITIES
Q. Is there a full kitchen?
Yes, each unit includes basic cooking equipment, including a microwave, stove, pots & pans, plates, cups, Keurig, and a mini fridge.
Q. Is there a full bathroom?
Each unit has a private bathroom with a walk-in shower, fresh towels, and all the essentials you need.
Q. Is there Wi-Fi?
Yes, each unit has Wi-Fi so you can stay connected during your stay. The network name and password are included in your welcome email and posted in your unit.
TROUBLESHOOTING & SUPPORT
Q. What if something isn’t working?
Contact us through the number or link provided in your check-in email.
Q. The stove doesn’t work.
Please refer to the troubleshooting guide on how to use the stove. It will take some time for the burners to heat up.
Q. What if the hot water runs out?
Our units contain a hot water supply of up to 5 minutes, so please be mindful of your hot water usage. It takes time for water to reheat, so wait 15–20 minutes for the water to become warm again.
Q. Help! My unit isn’t cooling or heating.
Each house comes equipped with a mini split AC unit. Please refer to our troubleshooting guide on how to fix cooling and heating issues. If issues persist, please contact us.
Q. What if the upstairs isn’t heating?
Put the fan on reverse to pull up the cold air into the loft to keep it cool.
