Privacy Policy

1. Information We Collect

When you make a booking, contact us, or browse our website, we may collect information such as your name, email address, phone number, and payment details. We also collect usage data through analytics tools (Google Analytics, PostHog) and advertising pixels (Meta Pixel, Google Ads) to understand how visitors interact with our site.

2. How We Use Your Information

• To process and manage your reservation
• To communicate with you about your stay
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations

3. Cookies & Tracking

Our site uses cookies and similar tracking technologies, including the Meta Pixel and Google Tag Manager, to measure advertising effectiveness and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

4. Third-Party Services

We use Cloudbeds to process reservations, Stripe for payments, and Google/Meta advertising platforms. Each of these services has its own privacy policy. We do not sell your personal information to third parties.

5. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal requirements. Booking records are kept for a minimum of 7 years for tax purposes.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@sojournlodging.com.

7. Contact

Sojourn Lodging
1685 Newport Hwy, Sevierville, TN 37876
(865) 276-8091
info@sojournlodging.com