Privacy Policy

Information you provide directly: When you make a reservation, contact us, or sign up for communications, we collect information such as your name, email address, phone number, mailing address, and payment details. Payment data is processed securely by our booking partner, Cloudbeds, and is not stored on our servers.

Information collected automatically: When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, pages viewed, and the date and time of your visit. This data is collected via cookies and analytics tools (see Cookies section below).

Information from third parties: We may receive information about you from third-party platforms (such as social media) if you choose to interact with us through those channels.

We use the information we collect to:

• Process and manage your reservation
• Communicate with you about your booking, including confirmation and pre-arrival information
• Respond to your inquiries and provide customer support
• Send you marketing communications about Sojourn, upcoming promotions, or relevant travel content (you can opt out at any time)
• Improve our website, services, and guest experience
• Analyze usage trends and measure the effectiveness of our marketing
• Detect and prevent fraud or security incidents
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website and delivering our services, including Cloudbeds (booking management), PostHog (website analytics), and email service providers. These parties are contractually required to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Sojourn, our guests, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device that allow us to recognize return visitors and understand how our site is used.

Types of cookies we use:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site. We use PostHog for this purpose.
• Marketing cookies: Used to deliver relevant advertising and track campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. You may also opt out of interest-based advertising through aboutads.info.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Reservation and transaction records are typically retained for up to 2 years following your stay, unless a longer retention period is required by law.

When your data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is sold or disclosed, and the right to opt out of such sales. We do not sell your personal information.

To exercise any of these rights, please contact us at info@sojournlodging.com.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment data is handled exclusively by Cloudbeds, which maintains PCI-DSS compliance.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sojournlodging.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out: